On this page you’ll find answers to some of the most common questions about our services, policies, and locations. However, if you have questions related to individual machines, please contact us.
SHIPPING & HANDLING
Chansen Industrial arranges safe, convenient, and cost-effective shipping for our customers. We work with many different shipping companies to ensure the best price for the shipment and pass those savings on to you.
You can also arrange your own shipping, when applicable, if you’d prefer. Talk to a customer service representative at (86) 25-84197695 for more information on this option.
WARRANTY & PARTS
WHAT IS CHANSEN INDUSTRIAL’S WARRANTY?
All of our machines come with a one-year warranty that covers replacement parts.
In addition, you’re entitled to lifetime technical support and advice from our team of technical specialists—customer service representatives with hands-on experience.
DOES CHANSEN SELL REPLACEMENT PARTS?
Yes, we carry the most common replacement parts for all machines in stock. In the unlikely event that the part you need is out of stock, we will have it back in very soon.